Welcome to Oldebricklighting Store, where we combine quality craftsmanship with family values to bring exceptional lighting solutions to your home. We understand that creating your perfect space requires attention to detail, from selecting the right fixture to ensuring it arrives safely and meets your expectations.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier Best For
Standard Shipping $12.95 10-15 business days after shipping DHL or FedEx Faster delivery with reliable tracking
Free Shipping Free on orders over $50 15-25 business days after shipping EMS Budget-friendly option for larger orders

Please Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

As a family-run business, we believe your complete satisfaction is as important as the quality of our lighting fixtures. If your purchase doesn’t meet your expectations, we’re here to help with our straightforward returns process.

Key Return Information

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Return Shipping: Customer responsible for return shipping costs
  • Refund Processing: 5-7 business days after we receive your return

Our Return & Exchange Process

Step 1: Review Our Return Policy

Before initiating a return, please ensure your item meets the following criteria:

  • Item is in original, undamaged packaging
  • All protective materials and tags are intact
  • No signs of installation or use
  • Return is initiated within 15 days of delivery

Step 2: Initiate Your Return Request

Contact our customer service team at [email protected] with the following information:

Email Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Oldebricklighting Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Product Details:

  • Product Name: [Product Name]
  • Style: [Art Deco/Classic/Farmhouse/Mid-Century Modern/Schoolhouse]
  • Reason for Return: [Please specify reason]

For Exchanges:

  • Desired Replacement: [Product Name]
  • Desired Style: [Art Deco/Classic/Farmhouse/Mid-Century Modern/Schoolhouse]

Customer Information:

  • Full Name: [Your Full Name]
  • Email: [Your Email Address]
  • Order Date: [Order Date]

Thank you for your assistance.

Sincerely,
[Your Name]

Step 3: Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions and return address
  • Further guidance for your specific situation

Step 4: Ship Your Return

Package your item securely in its original packaging, including all protective materials. Include the return authorization number clearly on the outside of the package. We recommend using a trackable shipping service.

Step 5: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped via your preferred shipping method (standard or free shipping)

Non-Returnable Items

To ensure the quality and safety of our products, we cannot accept returns for:

  • Custom or Made-to-Order Lighting Fixtures – These character-rich designs are created specifically for your order
  • Items damaged due to improper installation or handling
  • Products missing original packaging or protective materials
  • Items showing signs of use or installation

Damaged or Defective Items

If your lighting fixture arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement at no additional cost to you.

Need Assistance?

Our family-run customer service team is here to help with any questions about shipping, returns, or exchanges.

Email: [email protected]

Address: Oldebricklighting Store, 4836 Clinton Street, PERRYTON, US 79070

We respond to all inquiries with the personal attention and care that defines our family business.

Thank you for choosing Oldebricklighting Store. We’re committed to ensuring your complete satisfaction with both our products and our service.