At Oldebricklighting Store, we believe that your complete satisfaction is as important as the quality of our lighting fixtures. As a family-run business, we understand that finding the perfect lighting piece is essential to creating your ideal home environment. If your purchase doesn’t meet your expectations, we’re here to help with a straightforward returns process.
Key Return Information
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with all tags attached
- Return Shipping: Customer responsible for return shipping costs
- Refund Processing: 5-7 business days after we receive your return
Our Return & Exchange Process
1 Review Our Return Policy
Before initiating a return, please ensure your item meets the following criteria:
- Item is in original, undamaged packaging
- All protective materials and tags are intact
- No signs of installation or use
- Return is initiated within 15 days of delivery
2 Initiate Your Return Request
Contact our customer service team at [email protected] with the following information. You can use the template below:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Oldebricklighting Store Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Product Details:
– Product Name: [Product Name]
– Style: [Art Deco/Classic/Farmhouse/Mid-Century Modern/Schoolhouse]
– Reason for Return: [Please specify reason]
For Exchanges:
– Desired Replacement: [Product Name]
– Desired Style: [Art Deco/Classic/Farmhouse/Mid-Century Modern/Schoolhouse]
Customer Information:
– Full Name: [Your Full Name]
– Email: [Your Email Address]
– Order Date: [Order Date]
Thank you for your assistance.
Sincerely,
[Your Name]3 Wait for Authorization
Our team will respond within 1-2 business days with:
- Return authorization number
- Shipping instructions and return address
- Further guidance for your specific situation
4 Ship Your Return
Package your item securely in its original packaging, including all protective materials. Include the return authorization number clearly on the outside of the package. We recommend using a trackable shipping service.
5 Receive Your Refund or Exchange
Once we receive and inspect your return:
- Refunds: Processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Exchanges: Shipped via your preferred shipping method (standard or free shipping)
Non-Returnable Items
To ensure the quality and safety of our products, we cannot accept returns for:
- Custom or Made-to-Order Lighting Fixtures – These character-rich designs are created specifically for your order
- Items damaged due to improper installation or handling
- Products missing original packaging or protective materials
- Items showing signs of use or installation
Damaged or Defective Items
If your lighting fixture arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement at no additional cost to you.
Need Assistance?
Our family-run customer service team is here to help with any questions about returns or exchanges. Contact us at:
Email: [email protected]
Address: Oldebricklighting Store, 4836 Clinton Street, PERRYTON, US 79070
We respond to all inquiries with the personal attention and care that defines our family business.
Thank you for choosing Oldebricklighting Store. We’re committed to ensuring your complete satisfaction with both our products and our service.