Welcome to Oldebricklighting Store’s FAQ page. We understand that choosing the perfect lighting fixture is a deeply personal journey, and we’re here to ensure your experience with us is as illuminating as our designs. Below, you’ll find answers to common questions about our products, shipping, returns, and more—all crafted with the same care and attention to detail that defines our family-run business.

Product Information

What styles of lighting do you offer?
We curate a diverse range of lighting styles to suit every taste and home. Our collections include Art Deco for timeless elegance, Classic for traditional sophistication, Farmhouse for cozy warmth, Mid-Century Modern for retro charm, and Schoolhouse for vintage-inspired character. Each fixture is selected to bring character-rich illumination to your space.
Are your lighting fixtures suitable for global use?
Yes, our fixtures are designed to be accessible worldwide. However, please check your local voltage requirements, as we primarily design for standard US specifications. For specific compatibility, feel free to contact our customer service team.
Do you offer custom lighting solutions?
Currently, we focus on our curated collections to ensure quality and consistency. While we don’t provide custom designs, our wide range of styles ensures you’ll find a fixture that reflects your unique vision.

Shipping & Delivery

What shipping options do you provide?
We offer two shipping options tailored to your needs:
– Standard Shipping ($12.95): Partnering with DHL and FedEx, this option delivers within 10-15 days after processing, ideal for timely projects.
– Free Shipping: Available on orders over $50, using EMS for global delivery within 15-25 days after processing, perfect for planned design projects.
How long does order processing take?
As a family-run business, we give each order personal attention. Processing typically takes 1-2 days to ensure your fixture meets our exacting standards before shipment.
Do you ship to all countries?
We ship globally but exclude some remote areas in Asia and select regions. If you’re unsure about your location, email us at [email protected] for confirmation.
What if my fixture arrives damaged?
We package every fixture with craftsmanship to prevent damage. In the rare case of issues, contact us immediately at [email protected] with order details and photos, and we’ll resolve it promptly.

Returns & Exchanges

What is your return policy?
We stand behind our quality and offer easy returns within 15 days of receipt. If your lighting doesn’t illuminate your space as envisioned, contact us to initiate a return. Items must be in original condition.
Are return shipping costs covered?
Return shipping fees are the responsibility of the customer, unless the return is due to a defect or error on our part. We’ll guide you through the process to ensure it’s hassle-free.
How long do refunds take?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days and issued to your original payment method.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is encrypted for safety.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a smoother shopping experience.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your data and never store sensitive payment details on our servers.

Customer Service

How can I contact you for assistance?
Our customer service team embodies our personal touch. Email us at [email protected] for personalized help with any inquiries, from delivery questions to product advice.
Where is Oldebricklighting Store based?
We’re a family-run business located at 4836 Clinton Street, PERRYTON, US 79070. From our workshop to your home, we’re honored to be part of your design journey.

Still have questions? We’re here to help illuminate your path. Reach out to us at [email protected], and we’ll respond with the care and attention you deserve.

Thank you for choosing Oldebricklighting Store—where every fixture tells a story.